TCN Inc., a leading provider of cloud-based call center technology, has signed a definitive agreement to merge with Global Connect, a leading provider of cloud-based dialing and communication services.
The move is expected to greatly expand TCN’s market reach, strengthen its market offerings and accelerate its growth momentum. Global Connect has built a reputable name as a leading provider of hosted dialing and communication services, with customers in various industries, this gives TCN additional firepower in the market. Through this merger agreement, TCN customers will be able to take advantage of Global Connect’s advanced SMS and email capabilities, and Global Connect customers can leverage TCN’s leading features in Inbound Calling, Agent Gateway and Business Intelligence Reporting. Overall, the combined company will service more than 1,500 customers worldwide.
Terrel Bird, CEO and Co-Founder of TCN, said in a statement: “We are excited to officially announce our merger with Global Connect and the mutual benefits that will stem from the combining of these two industry-leading platforms”, and also added this: “We are confident that this partnership of two major outbound call center technologies will help capitalize on each company’s individual strengths and deliver more robust, streamlined services to our customers. It will also help kickstart TCN’s future roadmap, including faster development of features and multi-channel growth. We are continuing our mission to lead the industry with cutting-edge technology.”
Once the merger completed, Global Connect’s executive team will remain intact and lead TCN’s east coast operation at its office in Mays Landing, New Jersey. The majority of Global Connect’s employees in support, IT development and sales team will join TCN.
Founded in 1999 and based in St. George, Utah, TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, with operations in the U.S., Canada, the U.K., Mexico and Australia. The company serves Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
Based in May Landings, New Jersey, Global Connect is a leading provider of cloud-based dialing and communication services to the contact center market. It offers an integrated cloud-based dialer and messaging platform with call recording, ACD, PBX, IVR, as well as a compliance module and granular based business analytics. The company has Data Centers in Pennsylvania, Virginia, California and Canada.
Image credit: TCN Inc.
Friday, December 18, 2015
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